customer service
After Sales Service
Given that our products requires specific level of technical expertise and wide vision of consultancies, we provide a full package of operational and technical services to our customers in terms of delivery, installation, maintenance and repairing. Our services are delivered to customers through a well-organized mechanism of customer service to meet our customers’ expectations from Misr Italia.

There are ongoing endeavors to develop our level of services to always retain our leadership in the market

Selection: Start by browsing our online web for ideas and inspirations on the door colors, styles and sizes that suit your needs. Once you have some options in mind, bring measurements of your existing doors or contact us to do it for you and speak with one of our associates, who will help you choose among our wide range of door styles and purchase the right door(s) for your project. you have to visit our store to contract.

Measurement: Once you have selected your door(s), Misr Italia Sales Associate will call you to schedule an in-home visit to verify the measurements and inspect the area where your interior or exterior door(s) will be installed. After the appointment, the Sales Associate will follow up with you by phone with the final project price to process your payment. Note: while stock doors are usually available immediately, special order of customized doors can take between two and 4 weeks to deliver.

Purchase: With pleasure, we welcome your kind visit to contract and pay for your investment and finalize all details with the sales associate. Schedule your Installation: When your doors are available for installation, you will be contacted by our licensed installer to schedule a convenient time for the install to begin.

Sit back and watch your work: On your scheduled installation date, our door installation professionals will walk you through what to expect of the work about to be performed and answer any questions you may have. After the installation is complete, the installer will clean the job site and remove all project related debris.

Review and inspect the installation: After your doors are installed, your installer will walk you through a final inspection of the installation and explain how to care properly for your new doors. The installer also will explain any maintenance needed and warranties.